Frequently Asked Questions

Download the Patient On The Go app from the Apple App Store or Google Play Store and follow the simple registration process to create your free account. Patient registration and use of the app are free.

Doctors and healthcare professionals can register for a free account through the Patient On The Go website. Follow the registration process and complete the required professional details. There is no registration or subscription fee.

Patient On The Go empowers you to create your own health notes and securely share relevant information with your healthcare professional during a consultation.

Patients can access Patient On The Go through the website using the same login details as the mobile app. Website access is free.

Log in to the Patient On The Go app, select the relevant health category, and add your health information. You can continue adding new entries over time to monitor changes and track your health.

Yes. You can log in to your Patient On The Go account through the website and add or update your health information.

Log in to your Patient On The Go account, select the health information you want to include, and use the report option to generate your health report.

You can access your health reports by logging in to your Patient On The Go account through the website and going to the report section.

Using the Patient On The Go mobile app, go to My Account and generate an access code. Share this code with your healthcare professional, who can use it to securely access your health report.

Yes. You can select which Monitoring and Blood Test information you want to include in your health report. Diagnoses, Procedures, Medications and Immunisations are included automatically and cannot be changed when generating the report.

Yes. Go to Monitoring or Blood Tests, select the information you want to restore, and update it. The selected information will then be included in your health report again.

The healthcare professional must be registered with Patient On The Go. To access your health report, they will need your email address and the access code generated and shared by you.

Yes. You can stop access at any time by deleting the access code. For added security, access codes also expire automatically after two weeks.

You can see the name of the healthcare professional who has accessed your health report in the View Doctors list in your Patient On The Go account.

A healthcare professional can access your health report for a maximum of two weeks. After this period, access will automatically expire.  

No. You need to generate a separate access code for each healthcare professional you wish to share your health report with.

The mobile app provides access to a limited view of your monitored health data. To view all your monitored data, log in to your Patient On The Go account through the website.

No. It is your health record, and only you can make changes to it. For your privacy and security, you should never share your login details with anyone, including healthcare professionals.