We've answered the questions our customers ask most frequently to help you provide the best possible experience for you. You'll find answers to common questions about the application, features, security and more.
Patient can register via mobile app on Google Play/Apple store.
Doctor or health professional can register only via website (www.patientonthego.com). Doctors can’t register via mobile app.
Patient must pay fee to access the account; however, doctor’s login is free.
Patients have free access to website with same login details as mobile app.
You need to login on the app, select icons and make entries to monitor health.
Yes, on the selected icon on mobile app, you can make entries on both mobile app and webpage.
Health report will be generated automatically on webpage.
You need to login on the website (www.patientonthego.com) to access health report.
You need go to my account, generate the access code and share it with professionals.
Yes, you can select icons on monitoring and blood test to present in health report, while diagnoses, procedures, medications and immunisations icon can't be changed.
Yes, you need to select and update it on monitoring and blood test to restore in health report.
Health professional needs to be registered with POTG and have your email address as well as access code (generated by you).
Yes, you can delete the access code, and also access code will expire in 2 weeks.
You can see the doctor's name in view doctor's list.
Health professional can keep health record for maximum of 2 weeks.
No, you have to generate separate access code for each health professional.
You have limited access on mobile app; however, you can access all monitored data on webpage.
No, it is your health record, and only you can change it. You should not share login details with anyone.
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